Exchange & Refund Policy

At AlJazea Pharmacy, customer satisfaction is our priority. Our exchange and refund policy is as follows:

• Products can be exchanged or returned within 7 days of receipt, provided they are in their original condition and unused.

• Health products and medicines cannot be returned or exchanged once opened, for public health and safety reasons.

• Customers are responsible for shipping costs in case of return or exchange unless the product is defective or incorrect.

• Refunds will be processed using the same payment method within 14 business days.